Shoppers Drug Mart private label products such as Life Brand ® and Quo ® may have a full money-back guarantee.Shoppers Drug Mart reserves the right to request valid identification prior to accepting merchandise for a return.Shoppers Drug Mart reserves the right to limit or refuse to accept the return of certain merchandise at any time and for any reason.For Shoppers Home Health Care stores, in some cases the customer will be charged 25% re-stocking fee.Returns not accompanied by a receipt will be processed at our discretion at the last lowest sale price for store credit.A Shoppers Drug Mart representative may contact you to confirm your customer service expectations were met.The personal information provided on a Refund Voucher is required in order to process the refund and is used for the following purposes:.Shoppers Home Health Care stores may issue a cheque for refunds over $100.Customer will be required to fill out a Refund Voucher to verify the return was completed.If such account balance becomes negative, your cash refund may be reduced by the value of the PC Optimum points earned as part of the original purchase, in our sole discretion. Any PC Optimum Points® earned as part of the original purchase will be deducted from the account associated with the PC Optimum® Member's card number that was used for the original purchase (whether or not the PC Optimum Card® is presented at the time of return and/or exchange).Have your PC Optimum Card® readily available if the Card was used in original purchase.The value of any PC Optimum® points redeemed will be refunded on a Shoppers Drug Mart gift card.Cheques if cleared after 10 days will be refunded in cash.Gift Cards will be returned on a gift card.Credit card will be refunded to the original credit card.Debit card will be refunded to the original debit card.Refunds will be provided in the same tender that the purchase was paid in:.Within 30 days from original date of purchase.